FAQ
Yes, our products are 100% real gold and include a certificate of authenticity with each purchase.
The gram weights of our jewelry can vary slightly due to manufacturing methods. Therefore, we estimate the gram weights within a range of ±10%
Yes, we offer LifeTime Warranty and Lifetime Upgrade. Learn more about our LifeTime Warranty and LifeTime Upgrade.
Diamond watches are not waterproof or water-resistant and should not be exposed to water.
To check the status of your order, you will receive updates via email. You can also track your order using the following link:
If you placed your order as a guest without creating an account, you will not be able to view the status on our website. You should have received an order confirmation email upon completion of your purchase. A shipping notification will follow once your order is dispatched. If you do not receive a shipping update within 2 business days, please contact us for further assistance.
Please contact us immediately via live chat, by phone at 929-930-5655, or by email at info@bayamjewelry.com. Unfortunately, once your order has been processed, we are unable to make any changes.
To cancel an order placed on a weekday between 9:00 AM and 6:00 PM, please email us at info@bayamjewelry.com with your order number. You can also reach us by phone at 929-930-5655
For orders placed outside of business hours, please reply to your order confirmation email and indicate your request to cancel the order.
After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Learn more about our Shipping Policy.
Yes, we ship worldwide!
Gift cards are delivered via email with instructions for use at checkout. They incur no extra processing fees. Please be aware that gift cards are non-refundable once purchased.
To start a return or exchange, please visit our Returns Portal. If you need additional help, you can initiate a live chat with one of our specialists or contact our customer support team at info@bayamjewelry.com.
Even if you are satisfied, we'll gladly accept unused and unworn items within 30 days. We offer easy and free pre-paid return shipping labels. To request a return label, click here
Please see our Return/Exchange Policy.
Returns and exchanges are processed in the order in which they are received. Once we receive your package, it may take 2 business days to process. You will receive a shipping confirmation email once your exchange item is shipped out.
Use the order number and shipping zip code from the person who sent you the gift and proceed through our Returns Portal.
Yes, brand new watches are eligible for a refund. Please note that a 10% restocking fee will be deducted from the refund amount.
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