Lifetime Upgrade

At BAYAM Jewelry, we are dedicated to providing exceptional value and long-term satisfaction with your purchases. That’s why we proudly offer a Lifetime Upgrade Policy for all our jewelry.

How It Works:

1. Eligibility:

All jewelry purchased from BAYAM is eligible for a lifetime upgrade.
The item being upgraded must be undamaged and in its original condition.

2. Upgrade Requirements:

The new item(s) must have a value of at least twice the original purchase price.
For example, if your original purchase was $1,000, the upgraded item(s) must be worth at least $2,000.

3. Credit Applied:

The full value of your original purchase will be credited toward the upgraded item(s), as long as the item meets the eligibility criteria.

4. Exclusions:

Damaged, altered, or customized items (outside BAYAM Jewelry) are not eligible.
Personalized or engraved items may be excluded unless otherwise specified.

How to Upgrade:

Visit Our Showroom: Stop by our BAYAM Jewelry showroom, where our team will assist you in selecting your upgraded piece(s) and applying your credit.

Mail-In Option: If you cannot visit our showroom, our customer service team is here to help. Contact us, and we’ll guide you through the process of mailing your item for the upgrade. Once received, we will apply your credit and finalize your upgrade.

Why Upgrade with BAYAM Jewelry?

Our Lifetime Upgrade Policy allows you to evolve your jewelry collection as your preferences change while ensuring your original investment retains its value. Whether you’re celebrating a milestone or seeking a fresh style, upgrading has never been easier.

Lifetime Warranty

To ensure your gold, diamonds, and gemstones remain in pristine condition, regular maintenance is crucial. Our upgraded Lifetime Warranty provides FREE service and maintenance for the entire life of your jewelry.

This all-inclusive coverage includes:

Prong repairs

Cleaning

Re-polishing

Gemstone and/or diamond tightening

Ring resizing is available for a maximum of two sizes up or down, but can be done only once. Further resizing would necessitate a remake.

If an item is not covered under the lifetime warranty as outlined in the Terms and Conditions below, we will notify you of the repair cost before proceeding with any work on the jewelry piece.

Maintenance, repair, sizing or other service performed by someone other than Bayam Jewelry will void this warranty.

Fine jewelry is not impervious to normal wear, activities or trauma. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered. We highly recommend securing jewelry insurance to protect against loss, theft, or damage.

Bayam Jewelry products purchased through a third party

Watches

Some examples of common jewelry issues that would not be considered manufacturing defects include:

Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.

Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.

Bent, caught or worn out prongs allowing a stone to fall out or be lost due to normal wear or other damage.

Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.

Please pack the return securely in a box to prevent any additional damage during shipment. Bayam Jewelry is not responsible for any loss or damage that occurs during the return process.

Customers are responsible for all shipping expenses incurred when sending items to us. For domestic customers, a $24.99 fee will be charged for the return shipping of repaired items. For international customers, the return shipping fee is $39.99.

All terms and conditions are subject to change without prior notice.

5-Year Protection Warranty

To keep your watch in excellent condition, regular maintenance is key. Our 5-Year Protection Warranty offers free service and maintenance for the entire warranty period.

This warranty addresses common issues like loose prongs, fallen diamond, and tightening bands. However, if your watch experiences significant damage or is used inappropriately, you may incur additional costs for repairs or replacement.

Please be aware that this warranty does not cover water damage, as our diamond-customized watches are not waterproof or water-resistant. It also excludes damage to components such as the watch case, bezel, crystal/glass, bracelet, screws, crown, clasps, buckles, and finishes, as well as loss of stones, theft, and other forms of physical damage. Additionally, any damage resulting from neglecting necessary maintenance or repairs is not covered. We highly recommend securing jewelry insurance to protect against loss, theft, or damage.

During the warranty period, any repairs or modifications performed by third-party services will void the warranty. We do not reimburse for expenses related to such third-party repairs.

Please pack the return securely in a box to prevent any additional damage during shipment. Bayam Jewelry is not responsible for any loss or damage that occurs during the return process.

Customers are responsible for all shipping expenses incurred when sending items to us. For domestic customers, a $99.99 fee will be charged for the return shipping of repaired items. For international customers, the return shipping fee varies and will be charged for the return of repaired items.

All terms and conditions are subject to change without prior notice.

Lifetime Upgrade

We provide a lifetime upgrade policy for all purchases. To qualify, the upgraded item(s) must be about twice the value of the original purchase

Please pack the return securely in a box to prevent any additional damage during shipment. Bayam Jewelry is not responsible for any loss or damage that occurs during the return/exchange process if the item is shipped using a label or method other than those we provide.

All terms and conditions are subject to change without prior notice.